Privacy Policy

Your privacy is important to Mosaic Digital Group. ("Mosaic "). This privacy policy ("Policy") applies to the Mosaic Web sites ("Sites"). This Policy explains how your personal information is collected, used, and disclosed by Mosaic.

Data privacy is highly important to us, and we want to be open and transparent with our processing of your personal data.

We have developed this Privacy Policy to set out for you how your personal data will be processed and protected.

Customer means the person, company or entity that has contracted with Mosaic to have access to use our survey platform under a Licensing Agreement.

Services means our website (, survey platform, webinars, blogs, consultancy, newsletters, or events.

Users means any person that uses our survey platform under a Licensing Agreement.

**Contact Details: when you contact us or subscribe to any of our Services we will collect your name, business name, email address and/or telephone number.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from

Data Collection

Personal Information Collected

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • · Email address
  • · First name and last name
  • · Phone number
  • · Cookies and Usage Data.

We collect information from you in various ways when you use our Sites and any applications. We may collect personal information you directly provide on our Sites.

In addition, when you visit our Sites, some information may be automatically collected. For example, it is standard for your Web browser to automatically send information to every Web site you visit including ours. That information includes your computers Internet Protocol (IP) address, access times, browser type and language, and referring Web site addresses. We may also collect information about your computers operating system and information about your usage and activity on our Sites. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users` movements around the site and to gather demographic information about our user-base.

We will use your contact details to send you marketing offers, information and invitations through emails, text messages, phone calls. Your data will be used within Mosaic and, where necessary to provide you with the Services it will be shared only with Mosaic’s subcontractors and affiliates. We never sell your data to third parties.

Whenever Mosaic processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

You have the right to request information about the personal data we hold on to you at any time. You can contact Mosaic at and we will provide you with your personal data via email.


We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.

  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies. We use Security Cookies for security purposes.

Use Of Personal Information We Collect

We use your personal information to provide you with services, to operate and improve our Sites and Applications, to send you messages, and for other purposes described in this Policy or disclosed to you on our Sites or in connection with our services. For example, we may use the information we collect from you on our Sites and Applications:

  • Operating, improving, promoting, and protecting our service.

  • Register for an account with us to build an application.

  • Apply to become a partner.

  • Personalize and improve your experience on our Sites and with our applications.

  • Respond to comments and questions and provide customer service.

  • Deliver service messages and other services and content you request and to send information related to accounts and services, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.

  • Communicate with you by sending you a personalized, regular newsletter and other important updates

  • Conduct an aggregated analysis of the performance of promotions.

  • Compiling statistics on web page visits.

Mosaic may store and process personal information in their own database only.

Sharing Of Personal Information

We do not share information about you in any way other than as described in this Privacy Policy. We may share your personal information with third parties for the purposes of operating our business, delivering, improving, and customizing our offering(s), sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise with your consent. We may disclose information about you:

  • to partners, on our website or on social media services, subject to the choices you may make via your application and service agreements.

  • to our third-party service providers who help us to operate or improve our service and platforms.

  • to authorities to comply with legal obligations and to protect and defend our rights and property; and

  • to an affiliate or successor entity as part of a corporate transaction.

with third party vendors, consultants and other service providers ("Service Providers") who are working on our behalf and need access to your information to carry out their work for us;

to comply with laws or respond to lawful requests and legal process, to protect the rights and property of Mosaic, our agents, members, and others including to enforce our agreements, policies and terms of use, or in the good faith belief that disclosure is needed to respond to an emergency or protect the personal safety of any person.

Security of your personal information

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

Mosaic takes reasonable security measures to protect your personal information to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are impenetrable.

If you use a password on our Site, you are responsible for keeping it confidential. Do not share it with any other person. If you believe your password has been misused, please advise us immediately.

Updating And Accessing Your Personal Information

If your personal information changes, we invite you to correct or update your information as soon as possible. You can request changes or access to your information by emailing

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, request that we no longer use your information to provide you services or delete your personal information, contact us at We will respond to your request to have your personal information deleted within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links To Other Sites

Our Site may link to other Web sites whose privacy practices may differ from those of Mosaic. If you submit personal information to any of those sites, your information is governed by their privacy statements.

If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. We encourage you to carefully read the privacy statement of any Web site you visit.

Customer Testimonials

We may post customer testimonials on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to request that your testimonial be removed, you may do so by emailing us at

Social Media Features

Our Web site includes Social Media Features. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.

On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.

Changes To This Policy

Mosaic may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Policy, please contact us at or Mosaic Digital Group. 10D, V Ga Building, 532 Castle Peak Road, Lai Chi Kok, Kowloon, Hong Kong

Last Update: 18 June 2022